Slide 17 of 262

Origins

ISO 9000 is about responsibility (which is accountability). Historically, quality was in the hands of the individual artesian. As industrialization occurred, especially when the theory of Interchangeable Parts was acted upon (result = assembly lines), quality came to be perceived to be a function of designers - eventually, by the 1960’s, management had assumed the role as the definer of, and the responsibility for, quality.

Quality is now perceived to be what the customer expects - However, the responsibility for quality is again realized to be in the hands of the individual artesian.

	The Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation

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