The ISO Standards

ISO 9000:2000 Quality management systems – Fundamentals and vocabulary

Establishes a starting point for understanding the standards and defines the fundamental terms and definitions used in the ISO 9000 family which you need to avoid misunderstandings in their use.

ISO 9001:2000 Quality management systems – Requirements

This is the requirement standard you use to assess your ability to meet customer and applicable regulatory requirements and thereby address customer satisfaction.

ISO 9004:2000 Quality management systems – Guidelines for performance improvements

This guideline standard provides guidance for continual improvement of your quality management system to benefit all parties through sustained customer satisfaction.

ISO 19011 Guidelines on Quality and/or Environmental Management Systems Auditing (currently under development)

Provides you with guidelines for verifying the system's ability to achieve defined quality objectives. You can use this standard internally or for auditing your suppliers.

ISO 10005:1995 Quality management – Guidelines for quality plans

Provides guidelines to assist in the preparation, review, acceptance and revision of quality plans.

ISO 10006:1997 Quality management – Guidelines to quality in project management

Guidelines to help you ensure the quality of both the project processes and the project products.

ISO 10007:1995 Quality management – Guidelines for configuration management

Guidelines to ensure that a complex product continues to function when components are changed individually.

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ISO/DIS 10012, Quality assurance requirements for measuring equipment – Part 1: Metrological confirmation system for measuring equipment
Give you guidelines on the main features of a calibration system to ensure that measurements are made with the intended accuracy.

ISO 10012-2:1997, Quality assurance for measuring equipment – Part 2: Guidelines for control of measurement of processes
Provides supplementary guidance on the application of statistical process control when this is appropriate for achieving the objectives of Part 1.

ISO 10013:1995, Guidelines for developing quality manuals
Provides guidelines for the development, and maintenance of quality manuals, tailored to your specific needs.

ISO/TR 10014:1998, Guidelines for managing the economics of quality
Provides guidance on how to achieve economic benefits from the application of quality management.

ISO 10015:1999, Quality management – Guidelines for training
Provides guidance on the development, implementation, maintenance and improvement of strategies and systems for training that affects the quality of products.

ISO/TS 16949:1999, Quality systems – Automotive suppliers – Particular requirements for the application of ISO 9001:1994
Sector specific guidance to the application of ISO 9001 in the automotive industry.

The Juran Trilogy	The Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation

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