SAMPLE COMPANY Page 1 of 1 SOP # 03-2 Revision: 0 Prepared by: _ Effective Date: Approved by: _ Title: CUSTOM ORDERS AND REQUEST FOR PROPOSALS Policy: All requests for nonstandard models or modifications must be reviewed to ensure that the customer's requirements are adequately defined and that the company has the capacity and ability to satisfy these requirements. Purpose: To describe the instructions to be followed for handling customer orders for nonstandard products. Scope: This procedure applies to all orders or offers (Request for Proposals) from customers for custom or modified products. These orders or offers may result from tenders, bids, or inquiries. Procedures: 1.0 Order or Offer Review 1.1 Whenever sales receives an order or a bid inquiry, the Sales Manager will inform the Contract Review committee consisting of the Quality Assurance Manager, Engineering Manager, Production Manager and the Sales Manager. 1.2 This committee will then schedule a meeting to review this and any other custom orders or requests. Prior to accepting the order or submitting a bid offer, the committee must verify that the company has the ability and capacity to satisfy the customer's requirements. 2.0 Custom Product Design and Production 2.1 Upon receipt and acceptance of a custom order, the procedures for "Product Design & Development" and "Preproduction Quality & Planning" will be followed when applicable. 2.2 If deemed necessary, the Quality Assurance Manager will delegate the preparation of a quality plan to define and verify the achievement of quality objectives for the contract or custom order.