SAMPLE COMPANY                                        Page 1 of 6
SOP # 04-6  Revision: 0                Prepared by:             _
Effective Date:                        Approved by:             _


Title:         OPERATION/SERVICE MANUALS

Policy:   Operation/service manuals will be prepared for products
          manufactured by the company and will be developed to
          ensure optimum comprehensibility by the operator with
          adequate content information to safely and effectively
          install, operate, maintain and service the product.

Purpose:  To provide guidelines for consistent preparation of
          operation/service manuals with sufficient and
          appropriate information.

Scope:    All operation/service manuals for products manufactured
          by the company.


Procedures:


1.0  Preparation and Updating of Operation/Service Manuals

1.1  Manuals will be prepared and reviewed in joint by
     Engineering, Marketing and Customer Service.  It will be the
     responsibility of the assigned Product Manager to drive and
     oversee development and maintenance of the manual.

     The Product Manager may also select to separate operation
     and service sections of the manual and prepare two separate
     manuals depending on volume and the intended user's needs,
     preferences or requirements.

     Upon completion of a draft of the manual, the Product
     Manager should complete an Operation/Service manual
     evaluation form and make corrections, additions, etc., to
     the manual as appropriate before finalization and printing.

1.2  Any required changes to the product manual must be done in
     accordance with Document Change Control procedures.

OPERATION/SERVICE MANUALS                             Page 2 of 6


2.0  Content

2.1  Except as determined by the Product Manager, acceptable
     Operation/Service Manuals shall contain, but not be limited
     to the following:

       Cover or Title Page
       Table of Contents
       Safety Precautions
       Introduction
       Preparation for Use
       Principles of Operation
       Operating Instructions
       Maintenance and Servicing Instructions
       Preparation for Shipment and/or Storage
       Parts List
       Illustrations and Diagrams


2.2  Cover or Title Page: - The cover or title page will contain
     the company name, address and telephone numbers, product
     name and model number, the date the manual was issued and
     the revision level.


2.3  Table of Contents: - A manual with more than ten (ten) pages
     shall include a table of contents.  It shall list all parts,
     chapters, sections, and paragraphs in the order of
     presentation and with the same title used in the text.  It
     shall include a list of illustrations and a list of tables
     if the manual contains more than ten (10) illustrations or
     tables.


2.4  Safety Precautions: - The manual shall contain safety
     precautions where hazards, such as high voltage, may be
     present during installation, operation, or maintenance of
     the equipment.  Health hazards, such as electrostatic
     discharge, radio frequency radiation, radioactive materials,
     the presence of poisonous fumes or explosive gases, and the
     depletion of oxygen from the air in a closed environment,
     shall be preceded by a warning or caution at the point in
     the procedure where the hazard is likely to be encountered.

OPERATION/SERVICE MANUALS                             Page 3 of 6


2.5  Introduction: - The manual shall contain an introduction, or
     introductory material, containing the following:

     a.   Purpose and functions.
     b.   Capabilities.
     c.   Performance characteristics.
     d.   Description and features.
     e.   Specifications, capacities and technical data (i.e.,
          dimensions, weight, cube volume, center of gravity,
          etc.).
     f.   Full page composite illustration calling out major
          assemblies with nomenclature.
     g.   List of items furnished.
     h.   List of additional items required for operation and
          maintenance, but not supplied with the equipment.
     i.   Tools and test equipment.
     j.   Power and utility requirements and information.
     k.   Environmental information.
     l.   Warranty information.
     m.   Customer Service information on how to obtain
          assistance.


2.6  Preparation for Use and Installation Instructions: - The
     manual shall contain unpacking, assembly and set-up
     instructions.  Inspection for in-shipment damage and
     instructions on how to handle damaged equipment shall be
     included.  Special installation instructions shall include
     requirements for ventilation, clearances, plumbing and
     electrical connections, mountings, wiring runs, initial
     lubrication, and alignment as applicable.

2.7  Principles or Theory of Operation: - The manual shall
     contain principles of operation information at the technical
     level necessary for the intended user.

2.8  Operating Instructions: - Operating instructions shall
     include the following:

     a.   Explanations with illustrations of the uses and
          functions of all controls and indicators (including
          settings and readings, if applicable).
     b.   Initial adjustments and control settings.
     c.   Start up operations.
     d.   Normal operation.
     e.   Shut down procedures.
     f.   Operation or shut down under emergency, adverse or
          abnormal conditions.

OPERATION/SERVICE MANUALS                             Page 4 of 6


2.9  Maintenance and Servicing Instructions: - The manual shall
     include preventative and corrective action to be taken with
     a trouble shooting guide to allow operator's or technicians
     to locate trouble and make repairs or adjustments to the
     equipment.  Instructions shall include a list of test
     equipment, special tools, and materials needed for
     maintenance and service.  This list shall include
     nomenclature, part/model number, application, range, and
     accuracy.  Instructions or illustrations shall explain or
     show how test connections are made.  Actions and normal
     indications shall be defined for each text.

     Periodic cleaning and lubrication information, covering
     types of cleaning agents or lubricants shall be included.
     Frequency of lubrication and intervals (monthly, quarterly,
     hours of operation, etc.) shall be presented.  Lubrication
     points and required amounts shall be identified.  When
     applicable, pictorial format for lubrication instructions
     shall be included to clearly illustrate location of each
     lubrication point.  Cleaning and lubrication during repair,
     replacement or reassembly shall be included in the
     instructions covering those actions.

     Instructions for calibration of the test, measurement and
     diagnostic equipment needed to restore the equipment to
     serviceable accuracy (performance verification) shall be
     provided.  Instructions, including scheduling, for
     inspection of equipment for damage and wear shall be
     provided with emphasis on allowable service limits such as
     wear, backlash, end play, balance and length and depth of
     scoring.

     Malfunctions that might occur during operation of the
     equipment shall be identified.  Troubleshooting data, and
     fault isolation techniques shall include:

     a.   The indication or symptoms of trouble.
     b.   The instructions necessary, including test hookups, to
          determine the cause.
     c.   The action or references to action to restore the
          equipment to operating conditions.

     Applicable information shall be in chart form, logic tree
     form, in tabular format with appropriate headings, or as a
     logic, block or schematic diagrams.

     Sequential instructions for disassembling, repairing,
     replacing and reassembling the equipment shall be provided.
     Test, adjustment and check-out data after reassembly shall
     be provided.  Illustrations, including exploded views, shall
     be used as necessary to support each of these functions.
OPERATION/SERVICE MANUALS                             Page 5 of 6


2.10 Preparation for Shipment and/or Storage: - Manuals shall
     contain instructions for preparation for shipment and/or
     storage when applicable and can include the following:

     a.   Disassembly, removal and separate packaging of
          electrostatic sensitive discharge devices or fragile
          components.
     b.   Use of reusable shipping cases, containers, dunnage or
          special cradles.
     c.   Mounting and securing.
     d.   Covering and preservation.
     e.   Precautions and instructions for shipping and
          unloading.
     f.   Temperature, ventilation and other environmental
          limitations.
     g.   Drainage.

2.11 Parts List: - The manual shall include a parts list
     containing positive identification of parts for support of
     the equipment and shall include the actual manufacturing or
     vendor part numbers or generic description to enable users
     to obtain replacement parts.  Clear and legible
     illustrations shall identify component parts and parts
     relationships.  Part numbers and part names should be shown
     on the illustrations or separately listed.  If separately
     listed, both the illustrations and the separate listing
     shall index, reference or key numbers which will cross-
     reference illustrated parts to listed parts.  Parts in
     listings shall be grouped by assemblies, subassemblies, and
     modules with parts identified to the assembly from which
     they are components.

2.12 Illustrations and Diagrams: - Manuals shall contain
     illustrations (line drawings, photographs or halftones) for
     locating and identifying all components significant to
     operation and maintenance and to show configurations and
     parts relationship for removal and disassembly procedures.
     Photographs (prescreened) shall be detailed and sharp, free
     of heavy shadows, distorted objects, cluttered foregrounds
     or backgrounds and give good contrast from white, middle
     tones, and black.

     When applicable, the following diagrams shall be included in
     the manual;

     a.   Simplified functional block.
     b.   Locator.
     c.   Piping.
     d.   Plumbing.
     e.   Hydraulic.
     f.   Schematic.
     g.   Electrical.
     h.   Digital.
     i.   Other, as necessary.
OPERATION/SERVICE MANUALS                             Page 6 of 6


     Symbols used on illustrations and diagrams shall be standard
     or common to the trade or commodity.  Where nonstandard
     symbols are used, explanations shall be provided.

3.0  Style, Format and Production

3.1  Manuals will be appropriately arranged or sectionalized with
     all pages numbered and all illustrations, figures or tables
     sequentially titled and numbered.

3.2  Manuals will be produced in the following format:

     Paper Stock:   24 lb., 8 1/2" by 11."
     Cover:    80 lb. cover stock, 9" by 11 1/4."
     Binding:  Spiral.
     Layout:   Two columns, Margins - Left 1 1/4" Right Justified
               3/4"
     Typestyle:     Headings - 14 pt.
               Sub-Headings - 12 pt.
               Content - 10 pt.