SAMPLE COMPANY Page 1 of 6 SOP # 13-1 Revision: 0 Prepared by: _ Effective Date: Approved by: _ Title: NONCONFORMING COMPONENTS AND PRODUCTS Policy: Any nonconforming product items are to be identified, segregated and documented to prevent their inadvertent use. All nonconforming items will be reviewed to determine their appropriate disposition. Purpose: To outline the procedures for the handling and disposition of nonconforming product. Scope: This procedure applies to all nonconforming items found in production and finished products. Procedures: 1.0 Identification and Segregation 1.1 If during production or at an inspection point, any finished product, assembly or component is nonconforming and/or rejected, the Quality Control Manager is to be notified. 1.2 The Quality Control Manager will evaluate the item and determine if any other nonconforming items exist. The Quality Control Manager will work in conjunction with production to have all nonconforming items discovered and removed from production and inventory storage including removal from higher level assemblies. To control this process, a Nonconforming Item and Disposition report should be prepared and then a Material Purge Request (Exhibit 1) should be completed and appropriate action taken. 1.3 The nonconforming items will then be noticeably identified with a color "Red" rejection label or tag and physically segregated by placing them into a designated quarantine area to await disposition. Quarantine areas have been established along-side but separate from production lines, next to the receiving and inspection area and next to the finished product inspection area. 1.4 In the event numerous nonconforming items are discovered which will interrupt production operations, the Production Manager and the Quality Assurance Manager will review the situation to determine possible actions including possible substitution of equivalent items. Any substitutions should be requested by completing an "Equivalent Item Authorization" form (Exhibit 2). NONCONFORMING COMPONENTS AND PRODUCTS Page 2 of 6 2.0 Review and Disposition 2.1 All nonconforming items will be evaluated and reviewed by the Quality Control Manager and the Production Supervisor for disposition of the items. 2.2 The Nonconforming Item and Disposition report should be completed for items deemed to be acceptable as is with or without concession or items to be regraded for alternative applications. The items should then be appropriately identified and return to stock or production. 2.3 For components that are to be returned to the vendor for rework or replacement, a Material Return Notice (Exhibit 3) should be completed. 2.4 For items deemed unusable or to costly to justify reworking should be tagged as Scrap and disposed of accordingly. 2.5 For items that can be rebuilt or reworked, a Nonconforming Material Rework/Repair Instructions form (Exhibit 4) should be completed, authorized and implemented. 3.0 Reinspection of Reworked or Repaired Items 3.1 Any rebuilt products or components that have been reworked or repaired will be resubmitted to Quality Control for inspection and will be notated with the reason for rejection and corrective action taken.