SAMPLE COMPANY                                        Page 1 of 5
SOP # 14-1  Revision: 0                Prepared by:             _
Effective Date:                        Approved by:             _


Title:         CORRECTIVE ACTION AND FOLLOW-UP

Policy:   The causes for nonconforming product will be
          investigated and appropriate corrective action will be
          implemented to prevent their recurrence.  Adequate
          follow-up will be performed to ensure that the
          corrective action(s) have been effective.

Purpose:  This procedure outlines the responsibilities and
          methods for identifying causes of nonconforming
          product, initiating corrective action(s) and performing
          follow-up to ensure that the corrective action(s) have
          been effective in preventing the reason for the
          nonconforming product.

Scope:    This procedure applies to all causes of nonconforming
          product discovered during production, post-sale or
          during internal quality audits.


Procedures:

1.0  Identifying Causes of Nonconforming Product

     Nonconforming product or their causes can be discovered
     during production, after the sale through customer
     contact/service or during internal quality audits.

1.1  The underlying cause or causes for nonconforming product
     occurring in the production phase is to be determined at the
     time of discovery or during subsequent evaluation for
     disposition of the items.  Refer to the procedure
     "Nonconforming Components and Products."

1.2  The underlying cause or causes for nonconforming product
     occurring after the sale that is discovered through customer
     contact or service is to be determined by performing trend
     analysis of product defects or customer complaints.  Refer
     to the procedure "Customer Service Contact/Complaint
     Handling."

1.3  The underlying cause or causes for nonconforming product
     discovered during the review of quality records or during an
     internal quality audit is to be determined as part of the
     audit review process.  Refer to the procedure "Quality
     Assurance Audits."


CORRECTIVE ACTION AND FOLLOW-UP                       Page 2 of 5


2.0  Corrective Action

2.1  To initiate an internal corrective action, a Corrective
     Action Request form (Exhibit 1) should be prepared and
     forwarded to the Quality Assurance Manager who will initiate
     the appropriate action with the applicable department
     manager or managers.  This action should include review and
     verification of the underlying cause of nonconforming
     product and appropriate correction action to be taken with
     an implementation plan including necessary changes to
     procedures and documentation.

2.2  To initiate a corrective action with a vendor/supplier, a
     Supplier Corrective Action Request form (Exhibit 2) should
     be prepared and forwarded to the appropriate personnel for
     the vendor.


3.0  Documentation and Follow-Up

3.1  The Quality Assurance Manager will assign a sequential
     corrective action number to all requests and maintain a
     Corrective Action Status Log (Exhibit 3) to record
     disposition of all corrective action requests.

3.2  The Quality Assurance Manager is responsible for performing
     a follow-up review to ensure that the corrective action has
     been effective in preventing or eliminating the cause for
     nonconforming product.  The Quality Assurance Manager will
     determine the appropriate timing or schedule for performing
     the follow-up review according to the nature of the cause
     and/or corrective action taken.