Customer Satisfaction Survey

  Your feedback and suggestions are very valuable in assisting our efforts to continually provide the best
quality products and service possible.  We would appreciate if you would take a few moments to
complete and return this survey to our Director of Quality Assurance.  Your satisfaction is our primary
goal and we need your help in order to attain it.  Thank you.

Please indicate which of the following products you have purchased?

þ Model 1010              þ Model 2000             þ Model 5000
þ Model 1020              þ Model 2100             þ                
þ Model 1030              þ Model 4025             þ                

How many hours per week do you use the products?                                                               
 
In what applications do you use these products?:                                                                    
                                                                                                                                   


                                                                No or Needs
                                            Completely   Mostly Improvement

Was our sales representative courteous, knowledgeable
and helpful?                                    þ           þ      þ       

Were the billing and payment terms for your purchase
clear, accurate and acceptable?                 þ           þ      þ       

Were you satisfied with the ease of equipment set-up
and adequacy of instruction manuals provided?       þ       þ      þ       

How well do the products meet your needs?       þ           þ      þ       

Overall, are you satisfied with the products?       þ       þ      þ       

Would you feel comfortable recommending our products
to your friends or colleagues?                  þ           þ      þ       

Have you used our toll-free telephone support service?       þ Yes     þ No  

If yes, was the customer service representative
friendly, knowledgeable and helpful?            þ           þ      þ       

If yes, were your questions or problems resolved?       þ        þ þ       

Is there anything that we can do for you?                                                                                                        
                                                                                                                                                             
Please list any comments/suggestions you have or additional products/services you would like us to offer: