JOB DESCRIPTION Effective Date: TITLE: CREDIT MANAGER SUMMARY OF FUNCTIONS: Responsible for processing customer credit inquiries, approving credit/financing terms and collection of delinquent accounts. MAJOR DUTIES AND RESPONSIBILITIES: 1. In Conjunction with sales and finance executives and the company's legal counsel, determines and updates credit policies and procedures. Recommends sales agreements, lease or rental-purchase plans, installment agreements and/or financing arrangements. 2. Establishes standards for credit granting, development of criteria for credit limits, special terms, etc. 3. Reviews all credit or financing requests, processes information, performs credit investigations and approves/disapproves credit with any related terms, conditions or limits. Authorizes sales orders accordingly. 4. Reviews status of aged and delinquent accounts with Accounting on a weekly basis. Supervises preparation and transmitting of letters and notices on delinquent accounts. When appropriate, determines and recommends new repayment terms. 5. Prepares paperwork for civil court (small claims court) on local delinquent accounts and represents the company at any hearings. Reviews and recommends accounts for outside collection agencies or legal action and follows through as required. Negotiates settlements on bankrupt accounts or when appropriate. Records any judgements with county clerk and reports to the credit bureau. 6. Reviews and recommends accounts to be charged-off, prepares applicable reports and notifies credit bureau. 7. Maintains current knowledge of the Fair Debt Collection Act and all state and federal laws and regulations applying to credit granting or collection activities. ORGANIZATIONAL RELATIONSHIPS: Reports directly to the Vice President of Finance and Administration. Coordinates activities with Accounting and Sales.