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ISO 9001 - QS-9000 Information Exchange

A General Structured Approach

The seminar is a loosely structured two day event intended to prepare each participant with a basic understanding of the QS 9000 implementation process and what it means to their company. It is loosely structured to allow for ample interaction of the instructor and each member of the class. The intent is to prioritize participation so that everyone comes away with useful knowledge specific to their company's needs and goals and so that participants can return to their company armed with information and knowledge sufficient to begin a QS 9000 implementation project. note that an actual plan for a company varies in areas needing stress.

QS 9000 Implementation


	1.  Effects of the Implementation Process
		1.1.  Executive Management
		1.2.  Marketing/Sales
		1.3.  Design/Development
		1.4.  Manufacturing
		1.5.  Service
		1.6.  The General Employee Population
	2.  Initial Actions
		2.1.  Executive Management Education
			2.1.1.  QS 9000 = New Business Process
			2.1.2.  Things they must KNOW
			2.1.3.  Things they must DO
			2.1.4.  Resource Allocation Issues
			2.1.5.  Impact on day to day operations
			2.1.6.  Statement of Organizational Commitment
			2.1.7.  Quality Policy and Related Basics
		2.2.  'Knowledge Bases' and 'Champions'
			2.2.1.  Defining Responsibilities
			2.2.2.  Steering Committee
				2.2.2.1.  Establishment
				2.2.2.2.  Defining Goals
				2.2.2.3.  Defining Authority and Responsibility
				2.2.2.4.  "Who's Steering the Ship?"
			2.2.3.  Ensuring Cross-Functional Team Environment
			2.2.4.  Learning QS 9000
			2.2.5.  Determining a 'Preferred' Target Registration Date
		2.3.  Self Assessment
			2.3.1.  Internal vs External
			2.3.2.  Existing Systems
			2.3.3.  Existing Documentation
		2.4.  Establishing a Tailored Company Plan
			2.4.1.  The Need for a PLAN
			2.4.2.  Consideration of FUTURE Needs
			2.4.3.  Technology Considerations
			2.4.4.  Determination of Customer Requirements
			2.4.5.  Defining the Scope of the Registration
			2.4.6.  What are you doing RIGHT now?
			2.4.7.  What are you doing WRONG now?
			2.4.8.  Determination of TRAINING NEEDS
			2.4.9.  Determination of Resource Needs
				2.4.9.1.  Personnel
				2.4.9.2.  Financial
				2.4.9.3.  Time
			2.4.10.  Establishing a TimeLine
		2.5.  Consultant Considerations
			2.5.1.  Define Level of Involvement Expectations
			2.5.2.  Communication of Expectations
				2.5.2.1.  Expectations of the Company
				2.5.2.2.  Expectations of the Consultant
			2.5.3.  Availability During the Implementation Process
			2.5.4.  Costs
			2.5.5.  Conflict of Interest
			2.5.6.  Confidentiality
		2.6.  Registrar Selection
			2.6.1.  Considerations
				2.6.1.1.  Availability During Implementation Process
				2.6.1.2.  Available Registration Dates
				2.6.1.3.  General Accessibility
				2.6.1.4.  Level of Involvement
			2.6.2.  The Contract
				2.6.2.1.  Costs
				2.6.2.2.  Re-audit Frequency
				2.6.2.3.  Dispute Resolution
	3.  The Implementation Process
		3.1.  Organizational Inertia
			3.1.1.  Denial
			3.1.2.  Annoyance
			3.1.3.  Grudging Compliance
			3.1.4.  Getting Involved
			3.1.5.  The Stark Terror of Audits
			3.1.6.  Acceptance of 'New' Systems
		3.2.  Roll Out - Communication
			3.2.1.  The General Employee Population
			3.2.2.  Managers & Supervisors
			3.2.3.  Executive Management
		3.3.  Implementing the Plan
			3.3.1.  Internal Audits
				3.3.1.1.  Importance Of Internal Audits
				3.3.1.2.  Considering a Third Party
				3.3.1.3.  Beginning The Audits
			3.3.2.  Registrar Communications and Involvement
			3.3.3.  Documentation Systems and the Details
			3.3.4.  Milestone Tracking
			3.3.5.  Steering Committee Decisions and Involvement
			3.3.6.  Nonconformance and Corrective Action Systems
				3.3.6.1.  System Nonconformances
				3.3.6.2.  Procedural Nonconformances
			3.3.7.  Escorts
				3.3.7.1.  Selection
				3.3.7.2.  Training
			3.3.8.  Recognizing Problem (Failure) Areas
	4.  The Registration Audit
		4.1.  What to Expect
		4.2.  An ATTITUDE
			4.2.1.  Escorts at Ready
			4.2.2.  Executive Managenment at Ready
			4.2.3.  Managers at Ready
			4.2.4.  General Employee Population at Ready
		4.3.  Contesting a Finding
	5.  Post-Audit
		5.1.  Review of Findings
		5.2.  Revising Plans and Lessons Learned
		5.3.  Focus on Predicted Problem Areas
			5.3.1.  Training Considerations
			5.3.2.  Resource Allocation
			5.3.3.  Technology Concerns and the Future
		5.4.  Ensuring Continued Compliance
			5.4.1.  Internal Audits
			5.4.2.  Management Reviews

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This page last reviewed or edited: Sun, 2007-02-04 17:38 (Coordinated Universal Time [ZULU] -5 hours)