Posts: 2
From:Holt, MI USA
Registered:

posted 13 July 1998 11:34 AM               

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I'm sure I read in a previous message on the other board, (though when I searched I couldn't find it) that our employees should know our mission statement verbatim and they should know and understand the main points of our QPM. Is this true?

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Posts: 35
From:Phoenix, Arizona, USA
Registered:

posted 13 July 1998 02:43 PM               

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John -
There is no requirement that I am aware of that states your employees must know your mission statement at all, let alone verbatim. The standard does require that they know the quality policy, but I have never seen an auditor ask for the policy verbatim, only the gist of the policy.

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Posts: 4119
From:West Chester, OH, USA
Registered:

posted 13 July 1998 03:09 PM               

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I haven't seen the Mission Statement, but like Scott I have seen them ask the quality policy. I know Scott had LRQA as a registrar and they didn't ask for it verbatum. Entela used to ask for people to know it or read it - verbatum. So did AGA and a couple of others. So - as your registrar to be sure. There are obvious differences between registrars on this issue.

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