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  What would YOU ASK?

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Author Topic:   What would YOU ASK?
Mark Smith
Forum Contributor

Posts: 32
From:
Registered: May 99

posted 21 November 2000 01:57 PM     Click Here to See the Profile for Mark Smith     Edit/Delete Message   Reply w/Quote
I am the Director of Quality for a small company. Tomorrow Morning I have the opportunity to meet our NEW CEO for the first time and discern what objectives for quality he may have concerning the company. We are ISO 9001 registered and will be attempting to obtain the CE mark next year for one of our products. From what I can gather, this person has a highly technical background (Engineering) and also some past experience as a CEO. If you were in my shoes tomrrow, What might be some of the key questions you would want to ask this person to get a good understanding of their quality philosophy?

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
Registered:

posted 21 November 2000 02:00 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
I'd ask what s/he what their definition of quailty is with respect to your product(s).

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Jim Biz
Forum Wizard

Posts: 275
From:ILLINOIS
Registered: Mar 2000

posted 21 November 2000 02:42 PM     Click Here to See the Profile for Jim Biz   Click Here to Email Jim Biz     Edit/Delete Message   Reply w/Quote
I'd ask "do you focus first on system/process issues or product delivery results?

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ak
unregistered 		posted 21 November 2000 05:45 PM           Edit/Delete Message   Reply w/Quote
I would ask,how much time he can spare(%) in each business meeting on product improvement and system improvement.

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David Mullins
Forum Contributor

Posts: 248
From:Adelaide, South Australia, Australia
Registered: Nov 1999

posted 21 November 2000 05:55 PM     Click Here to See the Profile for David Mullins   Click Here to Email David Mullins     Edit/Delete Message   Reply w/Quote
Unless you can tangibly prove the benefits that ISO 9001 has brought to the company, and be prepared to sell its on-going significance in the future of the business, I'd ask whether the CEO preferred tennis or racket ball!

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Al Dyer
Forum Wizard

Posts: 622
From:Lapeer, MI USA
Registered: Oct 2000

posted 21 November 2000 08:40 PM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
IMO,

I would ask his/her opinion if the quality system is directed towards prevention over detection and if you would have the autonomy to direct the continuous improvement process.

MHO

ASD...

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Al Dyer
Mngt. Rep.
ullysses3@excite.com

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