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Author Topic:   Quality Objectives - Measurement of
eric abbott
Lurker (<10 Posts)

Posts: 5
From:UK
Registered: Jan 2001

posted 22 January 2001 09:43 AM     Click Here to See the Profile for eric abbott   Click Here to Email eric abbott     Edit/Delete Message   Reply w/Quote
Does anyone have a mechanism/system etc for the measurement of status/achievment of published quality objectives??

Regards
Eric

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Jim Biz
Forum Wizard

Posts: 275
From:ILLINOIS
Registered: Mar 2000

posted 22 January 2001 10:49 AM     Click Here to See the Profile for Jim Biz   Click Here to Email Jim Biz     Edit/Delete Message   Reply w/Quote
What we use here are 4 major objective catagories - tracked on a per quarter basis.

% of on time deliveries
% of internal scrap/nonconformances
% of suplier deliveries
Customer complaints comparison present year to past year figures.

The "chosen objectives" vary from company to company (financial $ figures can be used as well) but the percentages are what we use to "set a goal level" track & report achievements.

Would be interested in hearing which "objectives" you have published?

Regards
Jim

[This message has been edited by Jim Biz (edited 22 January 2001).]

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Doug Stimson
Forum Contributor

Posts: 15
From:Arden, NC USA
Registered: Jan 2001

posted 22 January 2001 03:19 PM     Click Here to See the Profile for Doug Stimson   Click Here to Email Doug Stimson     Edit/Delete Message   Reply w/Quote
We use a matrix approach that describes the activity, measurement, goal, function responsible, and frequency of review. Matrix also includes action taken when performance falls below goal.

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Greg Mack
Forum Contributor

Posts: 37
From:Sydney, NSW, Australia
Registered: Feb 2001

posted 14 February 2001 12:55 AM     Click Here to See the Profile for Greg Mack   Click Here to Email Greg Mack     Edit/Delete Message   Reply w/Quote
Hi Eric,

I don't know if this will help or not but I believe that Objectives should fall into the "SMART" category.

That is Specific, Measureable, Accountable, Realistic and Time.

If your objectives are structured in this way then it is easy to compare actual data to the stated objectives. At least that is what I find.

I also liked Doug's Matrix approach.

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