posted 02 March 2001 03:58 AM               

Discuss and develop an outline for a Total Quality Management programme for presentation to senior executives.

Whilst I have an understanding of the information and tools I must include, have any formum members any ideas that would set my assignment from the others. Comments were made that my (our) last assignments were a little 'sterile'. Basically he wants to see imagination and not the usual cultural quality assurance type answers.

Thanks in advance for any help.

Best regards

posted 02 March 2001 10:10 AM               

Regards,

posted 29 March 2001 03:18 AM               

Regards

posted 29 March 2001 08:05 AM               

I often see the question asked, is TQM a philosophy or a set of tools. Doing a search here at the Cove should reveal this repeat question and some good information.

I think that you might want consider writing your paper on making the distinction between the two. TQM suffered horribly in the early 90s because many thought that by plugging in the TQM tools to their organizations, they would reap great rewards. By not making this distinction, organizations were doomed to get a bad taste in their mouth. Connecting yourself to a heart machine (the tool) will not improve your heart. A philosophy based on principles of exercise and nutritional diets might (if so developed by Masters).

Senior Management for the most part is looking for the big bang in the shortest amount of time. TQM is a lifelong organizational change. The return is in the long term, not the short term. It must be founded on principles. How is it that we convince our senior executives to create a vision with the future (long term) in it? Can they change their paradigm of success?

Regards,

posted 05 April 2001 10:30 AM               

I hope I can help I would start by breaking it down into the 4 main priciples.

1. CUSTOMER FOCUS
Understanding customer ans market needs and requirements.
2. CONTINUOUS IMPROVEMENT
Using the 7 tools to define problems.
Process charts, Pareto analysis, Ishikawa (cause&effect)diagram, Histograms, Run diagrams, SPC and Check sheets. Then use Demings PDCA cycle and 7step process to resolve the problem to create an improvement.
3. TOTAL PARTICIPATION
Cross functional teams, Teamwork, Team processes and Team decisions.
4. SOCIETAL NETWORKING
Sharing ideas with other depts, sites, companies, customers, suppliers. Helping and learning from each other on the best ways to improve the interactive processes.

But remember TQM is a social and cultural change for a company that can take 5-10 years to implement depending on the starting point, the cultural history and the size of the company.

Good Luck

posted 05 April 2001 10:33 AM               

Great response!!

Regards,

posted 11 April 2001 04:11 AM               

I have decided to create a company (and hence a better senario) in order to answer this assignment. There are a number of assumptions I have to make and I will relate my answers and ideas to where currently work.

Initially the company has to evaluate the need for change, not only to survive but to prosper. Asking customers what are their requirements (and re-visiting this question with some frequency) also establishing how we can satisfy their needs (ie do we have the capability, what changes do we need to initiate within the organisation) are good starting quesions.

Perhaps one of the most important factors in TQM involves a commitment from senior executives - this must be visible and maintained at all times.

Since the presentation is aimed at senior execs. I think I should include more examples of cost savings, I plan to use SPC data collected on high volume low margin products to illustrate the importance of 'right first time' parameters.

As mentioned in Alan's posting TQM is a long term commitment and the journey is never ending.

Again, thanks for your help.

Best wishes

posted 11 April 2001 08:37 AM               

If you plan to target the senior level, let me recommend "The Leader's Handbook" by Peter Scholtes. It is an invaluable resource to me and I think you will understand why once you can get your hands on it. The methods provided in it surpass industries limited view and application of SPC.

Regards,