From Elsmar Cove Quality Assurance and Business Standards Wiki
A suggested tool to describe the relevant measures of a business, usually in the following categories: financial, or return on investment and economic value-added; customer, or satisfaction, retention, market and account share; internal, or response time, cost, and new product introductions; and learning and growth, or employee satisfaction and information system availability.
See also
Related Elsmar Cove Forum Balanced Scorecard Feedback Discussion Threads
References