From Elsmar Cove Quality Assurance and Business Standards Wiki
Goals set for any organization or system without an explicit method for achieving them are evidence of failure to understand the system of profound knowledge. "If you have a stable system, then there is no use to specify a goal. You will get whatever the system will deliver. A goal beyond the capability of the system cannot be reached. If you have not a stable system, then there is again no point in setting a goal. There is no way to know what the system will produce: it has no [predictable] capability." (Deming: chapter 2, out of the crisis) it is management's job to change and improve the system. Others would say that if the system is not capable of achieving the goal, the goal might be met temporarily, but only with unexpected damage in other dimensions of organizational performance, either in the short term or the long term.
See also
References
