From Elsmar Cove Quality Assurance and Business Standards Wiki
A long term relationship between a buyer and a supplier characterized by teamwork and mutual confidence. The supplier is considered an extension of the buyer’s organization. The buyer provides long term contracts and uses fewer suppliers. The supplier implements quality assurance processes so that incoming inspection can be minimized. The supplier also helps the buyer reduce costs and improve product and process designs.
See also
Related Elsmar Cove Forum Customer-Supplier Discussion Threads
Customer Satisfaction
References
