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Customer Satisfaction

From Elsmar Cove Quality Assurance and Business Standards Wiki

ISO 9000:2000

" 3.1.4

customer satisfaction

Customer's perception of the degree to which the customer's requirements (3.1.4) have been fulfilled.

NOTE 1 Customer complaints are a common indicator of low customer satisfaction but their absence does not necessarily imply high customer satisfaction.

NOTE 2 Even when customer requirements have been agreed with he customer and fulfilled, this does not necessarily high customer satisfaction. "


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