From Elsmar Cove Quality Assurance and Business Standards Wiki
Recognition that our expectations of an individual can significantly influence that individual's behavior and perceived performance. From George Bernard Shaw's play Pygmalion: "... the difference between a lady and a flower-girl is not how she behaves, but how she's treated. I shall always be a flower girl to Professor Higgins because he treats me as a flower girl and always will; but I know I can be a lady to you because you always treat me as a lady and always will..."
See also
Related Elsmar Cove Forum Pygmalion Effect Discussion Threads
References