Zero Defects

Zero defects is a concept popularized by Philip Crosby in his book Quality is Free. The idea is that no defects are tolerated, and when any defect is encountered it's cause is to be determined and eliminated.

To Crosby defects are defined as not meeting a customer's specifications. If customer specifications are managed and understood, the seeminly daunting task of Zero Defects is attainable.

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	The Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation