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From Elsmar Cove Quality Assurance and Business Standards Wiki

Revision as of 10:27, 5 April 2008 by Aurel (Talk | contribs)
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(1) Managerial tools that are used in quality improvement. (2) In addition to the seven tools there are "newer" tqm tools that are recommended for problem-solving or planning. Some of these are: affinity diagram, force field analysis, cross-impact matrix, ripple-effect diagram or wheel, planning tree diagram, five "whys?", The data-collection checksheet, and the process-conformance checklist.

See also

Seven Quality Tools

References

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