An in-depth analysis is required to clearly define a problem. There are many examples where the analysis for a complete problem definition results in the solution being identified. The analysis starts with preparation (or review of the existing) process flow diagram to define clearly the work process and alternative paths. Team preparation or review ensures that all individuals are familiar with the process. After the flow diagram is reviewed, there are three principle parts of the problem analysis we discussed earlier:
First, quantify the 5W2H elements. In various problem analysis situations the investigators or problem solving teams must continually test to determine where they are located in the circle of circumstances. If a decision is made, what are the alternatives?