Slide 185 of 250
Humans make errors (Cause), defects arise because errors are made (Effect).
It isiImpossible to eliminate defects from tasks performed by humans.
Yet errors will not turn into defects if feedback and action takes place at the error stage.
The difference between Occurrence and Reoccurrence
The Paint Story �What Did You Learn�
The Hammer Story � Hurts More The Second Time�
My Brother & His Stuck Car
The Paint Bucket was an Occurrence, I bring the Paint Can Down with me.
The Hammer is an on going Reoccurrence, I need to buy an Automatic Nail Gun.
My Brother is another story.
Separating Error From Defect
Humans Make Errors (Cause), Defects Arise Because Errors Are Made (Effect).
It is Impossible to Eliminate Errors From Tasks Performed by Humans.
Errors Will Not Turn into Defects if Feedback and Action Takes Place at The Error Stage.
Changing Occurrences can reduce Reoccurrence