© 2004 Cayman Business Systems
Rev: Pre-G3 - Rendered  Thursday, February 12, 2004
Slide 9
Elsmar.com  --- The Cove!
8-Disciplines Problem Solving
Elsmar.com
The 8-D System
Awareness
of Problem
Use Team
Approach
Describe
the Problem
Implement and
Verify Interim
(Containment)
Action(s)
1.
2.
3.
Implement
Permanent
Corrective Actions
Prevent
Recurrence
Congratulate
Your Team
5.
6.
7.
Choose/Verify
Corrective Actions
8.
4.
Identify
Potential
Cause(s)
Select Likely
Causes
Identify Possible
Solutions
Yes
Is the Potential Cause a Root Cause?
No
The ‘D’ in 8-D stands for Disciplines
In the early part of this course, we will talk a lot about Teams. Teams are important. Why do you think this is so?
Normally people in a company have skills, experience and abilities which complement each other. A company as a whole is complex - a set of systems with different functional experts in different areas. The areas complement each other and many have interactions. Quality affects manufacturing. Design affects quality. Quality affects design.
The 8-Disciplines methodology requires a team effort to ensure that there is communication between ‘interested parties’ and that interactions are identified and effects assessed.