PowerPoint Presentation - 8-D - 8 Disciplines Problem Solving

Rev: Pre-G3 - Rendered Thursday, February 12, 2004

Slide 10

Elsmar.com --- The Cove!

8-Disciplines Problem Solving

Elsmar.com

Symptom

Appears

Internal

and/or

External

First

Assessment

Internal

Individual

Second

Assessment

Internal Group

Third Assessment

Internal Group

with

Internal / External

Customer Involvement

This process can stop or loop back upon its self at any point in the process.

Typical Investigation Time Line

Investigation

Establish Team

Problem Solving Efforts

Initiate

Containment Actions

Verify Permanent

Corrective Actions

Withdraw

Containment Actions

Implement Permanent

Corrective Actions


	While the sequence above appears clear, some things will be happening concurrently.

	Important terms / concepts to understand:
		°Containment
		°Escape Point
		°Escape Path
		°Interim Corrective Action
		°Root Cause
		°Permanent Corrective Action
		°Prevent Recurrence