© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
•Problem
Solving
–A systematic process
which describes, analyzes and identifies Root Causes of a problem. It is used to solve ‘past’ actions that are now
causing unwanted effects. Generally it takes
more time, energy and resources to correct a problem than to prevent it. This tool is used in D2 and D4 for describing a problem and finding its Root Cause.
•Decision Making
–A process used to
select the best of various options. It addresses ‘present’ situations where the correct decision needs to be made the first
time in order to implement appropriate
actions. The tool is used at steps D3 and D5 for determining which interim and permanent corrective
actions to implement.
•Planning and Problem Prevention
–A process which
‘looks into the future’ to anticipate what might go wrong with a plan. The process requires team members to develop plans to prevent
problems from happening or causing serious
damage if they do happen. Generally, Planning and Problem Prevention provides the most cost effective way of avoiding
problems. This tool is used in D6 and D7 for implementing permanent
corrective actions and preventing recurrence.
•Concerns Analysis
–A process which
breaks down complex issues into manageable concerns, prioritizes them and assigns the proper process tools. Like Decision
Making, it deals with ‘present’ situations and
helps to step back from a long list of ‘To Do’ activities and assess the situation from a broader perspective. Most often used at D0 and D1 by management to help
assemble a team, define its goals and objectives.