© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
Slide 32
Elsmar.com --- The
Cove!
8-Disciplines Problem Solving
Elsmar.com
Account
Management
Sales
/
Marketing
Order
Receipt
Order
to
MFG.
Procure
Material
Build
Product
Ship
Product
Bill
Customer
Collect
Money
ºMrkting Process
ºSales Process
ºQuote Process
ºCredit Approval
ºOrder Review
ºGen. Doc.
ºAcknowl. Order
ºNotify Mfg.
ºVerify Inputs
ºPlan the Job
ºRelease for Purch 7
ºMfg.
ºReview Reqmts
ºMake vs. Buy
ºSelect Supplier
ºIssue RFQ
ºPlace Orders
ºEval. Incoming Matls
ºMaterial Dispo.
ºAutorize Supp. pay
ºReview Doc. Pack.
ºKit Materials
ºSet up Equip.
ºMfg. per Route Card
ºPackage
ºSend to Finish goods
ºConfirm Date
ºCreate Pack. Docs.
ºCreate / Dist Invoice
ºSched. Carrier
ºGenerate Ship. Docs.
ºPass to shipper
ºFile Paperwork
ºMail Invoice
ºReceive Payments
ºResolve Disputes
Management
Processes
Results
/ Forecasts
Business Plan
Mgmnt Mtgs.
Design
Engineering
Quality
Systems
Internal
Audits
Procedures
&
Standards
Supplier
Approval
Document
Control
Control
of Test
Equipment
Data Security
Training
Personnel
Processes
Customer
Complaints
Facilities
Processes
Corrective
Action
Customer
Services
Material
Stocking
Financial
Processes
Preventative
Maintenance
Support
Processes
Typical Top Level Operations
Flowchart