© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
Slide 70
Elsmar.com --- The
Cove!
8-Disciplines Problem Solving
Elsmar.com
Inputs To Team
•Field service reports
•Problems
and issues reported from Internal customers
•Internal evaluations using
surrogate customers
•Road trips (e.g.: Struts)
•Management comments and/or
direction
•Government requirements and/or
regulations
•Contract review
•Input from higher system level or past QFD projects
•Media commentary and analysis
•Customer letters and suggestions
•Things gone Right/Wrong reports
•Dealer comments
•Fleet
operator comments
