©
2004
Cayman Business Systems
Rev: Pre-G3 - Rendered
Thursday, February 12, 2004
Slide
79
Elsmar.com
--- The Cove!
8-Disciplines Problem Solving
Elsmar.com
Describe the Problem
Specify the internal / external customer
problem by identifying in
quantifiable
terms the
Who, What, When, Where, Why,
How, How Many
(
5W2H
) for the problem.