© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
•Problem definition is the basis of problem
solving. The definition is used during brainstorming sessions to identify potential
causes. Potential causes are those most
likely causes that appear on the surface to be
the source of the problem. A
potential cause may be the root cause but
must be supported by evidence.
•
•Part of the problem solving process is to identify the root cause of the problem and understand
why it existed in the first place. Only then
can a permanent solution be chosen and
implemented. to make certain the problem
will never surface again. The root cause is the reason the problem
exists. When it is corrected or removed from
the system, the problem will disappear. It
is important to improve our understanding of today's technology to make possible the planning required
to achieve quality and productivity
breakthroughs for tomorrow and into the future.