© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
•It is important that the problem be
described in terms that have the same
meaning to everyone. This is best achieved
through an operational definition. An operational definition consists of verifiable criteria that have the same
meaning to the production workers, manager, customer, engineer, buyer, technician, team
members, etc., and are used for past, present
and future comparisons and analysis.
•
•Sometimes problems are mistakenly described in terms of symptoms:
∆Machine is down due to electrical problem. No backup
machine or alternative available.
∆The scrap rate has increased from “X” date from 3% to
22%.
∆Customer warranty claims on “X” engine component is
12%.
∆Failure of durability tests of a transmission component
at 50,000 miles will delay launch.