© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
•An in-depth analysis is required to clearly define a
problem. There are many examples where the
analysis for a complete problem definition results in the solution being identified. The analysis
starts with preparation (or review of the
existing) process flow diagram
to define clearly the work process and alternative paths. Team preparation or review
ensures that all individuals are familiar
with the process. After the flow diagram is reviewed, there are three principle parts of the problem
analysis we discussed earlier:
∆5W2H
∆Stratification
∆Comparative/Similarity Analysis
•First, quantify the 5W2H elements. In various problem
analysis situations the investigators or
problem solving teams must continually
test to determine where they are located in the circle of
circumstances. If a decision is made, what are
the alternatives?