© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
Slide 90
Elsmar.com --- The
Cove!
8-Disciplines Problem Solving
Elsmar.com
Establish
a Database
For
The Problem Description
Collect
Current and Historical Data As
Needed
to Further Quantify the Problem
Prepare
(Review) Process Flow
Diagram
For All Product Stages
No (Action Plan)
Implement
Interim Corrective Actions
Can
the Problem be Subdivided?
Describe
the Problem in Terms
of an
Operational Definition
Return
to D1
Describe the Problem Flow
Contact
the Customer to Ensure
Correct
Problem Description
Ask: Who, What, When,
Where, How, and How Much?
Have
the Extent and Distribution
of
the Problem been Established
for
All Stratification Factors?
Prepare
a Comparative Analysis
for
All Similar Situations
