© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
•Phase I
•State the symptom,
extent and consequence of the problem.
•Prepare / Review process flow diagram.
•Start an Action Plan to
define the problem. Identify Who will do What by When.
•Phase II
•Identify Who, What,
Where, When, Why, How and How Much.
•Qualify the extent of
the problem to help identify relevant stratification factors.
•Evaluate similar situations where the problem might be
expected to occur.
•Use all available indicators. Be creative about
these.
•Subdivide the problem into natural problem groups.