© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
•Who, What,
When, Where, Why, How, How Many
†What is the extent of the problem?
†Has the problem been increasing, decreasing or remaining
constant?
†Is the process stable?
†What indicators are available to quantify the
problem?
†Can you determine the severity of the problem? Can you determine the various ‘costs’ of the problem? Can you
express the cost in percentages, dollars,
pieces, etc.?
†Do we have the physical evidence on the problem in
hand?
†Have all sources of problem indicators been identified
and are they being utilized?
†Have failed parts been analyzed in detail?