© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
∆Who is the customer?
∆Is there more than 1 customer? If so, which customer first identified the problem?
∆To whom was the problem reported in the customer’s organization?
∆What is the problem definition in customer terms?
∆What is the problem definition in YOUR terms?
∆Have we verified the problem with on-site visits with the customer?