© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
•The main objective of this part of the problem solving
process is to isolate the effects of the
problem by implementing containment actions. A problem may be poor quality, marginal product design,
or a process or system that is unpredictable. A
containment action may be stopping production of a
known source of a problem, or not shipping any parts or assemblies until the source of the problem is
identified.
•
•Once a problem has been described, immediate actions are
to be taken to isolate the problem from the
customer. In many cases the customer must be notified of
the problem. These actions are typically ‘Band-aid’ fixes. Common containment actions include:
†100% sorting of components
†Cars inspected before shipment
†Parts purchased from a supplier rather than manufactured
in-house
†Tooling changed more frequently
†Single source