© 2004 Cayman Business Systems
Rev: Pre-G3 - Rendered  Thursday, February 12, 2004
Slide 124
Elsmar.com  --- The Cove!
8-Disciplines Problem Solving
Elsmar.com
•Run Pilot Tests
•Artificially simulate the solution to allow actual process or field variation.
•Field test the solution using pilot customer groups.
•Verify carefully that another problem is not generated by the solution.
•Monitor Results
•Quantify changes in key indicators.
•Stress the customer / user evaluation.
Verifying Containment Actions - Pilot Runs