© 2004 Cayman Business Systems
Rev: Pre-G3 - Rendered  Thursday, February 12, 2004
Slide 129
Elsmar.com  --- The Cove!
8-Disciplines Problem Solving
Elsmar.com
•Identify all potential causes which could explain why the problem occurred.
•
•Isolate and verify the root cause by testing each potential cause against the problem description and test data. Identify alternate corrective actions to eliminate root cause.
Define and Verify Root Cause(s)