© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
Slide 147
Elsmar.com --- The
Cove!
8-Disciplines Problem Solving
Define and Verify Root Cause(s)
•A technique used extensively in analytical problem solving is a comparison analysis. This
analysis looks at what ‘is’ and what ‘is not’
in the problem description.
•Potential causes can be discovered by conducting a survey. By surveying the customer who has witnessed the problem, more potential causes can be highlighted.
•Asking
‘Why’ repeatedly is effective in driving
the process toward root cause and
generating more complete understanding of
the cause and effect.