© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
•Once the problem has been described and the potential
causes identified, the team should be
evaluated. Are the right members on the team to
investigate the potential causes? Are technical advisors required to assist in any special studies? Do new team
members need to be added? Is the authority to
pursue the analysis of the potential causes well
defined? All these questions must be answered to ensure the team will be successful in investigating the
potential causes and determining the root
cause.
•The cause and effect diagram is used to
identify the potential causes to be
investigated. What is the probability that a
potential cause could be responsible for
the problem? Identify all potential causes that could have been present and may have caused the problem.
•Once all potential causes have been agreed upon, choose
several potential causes to investigate. If only one potential cause is investigated, a lot of time may be lost if
that potential cause proves not to
be the culprit. To expedite a solution,
investigate several potential causes at the
same time (Parallel actions on
several potential causes).