© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
Slide 152
Elsmar.com --- The
Cove!
8-Disciplines Problem Solving
Elsmar.com
Define and Verify Root Cause(s)
†After the cause
and effect diagram has been completed, data
needs to be collected to determine which
potential causes are important. Pareto diagrams and check sheets are very effective in establishing the
importance of the potential causes.
†Many folks are under the mistaken belief that data
oriented problem solving can be accomplished
by collecting data on a problem, analyzing the results and deciding the correct solution. Once data is collected and
analyzed, new questions often arise so
another data collection and analysis iteration is necessary. In addition, many problems can have more than
1 root cause. Data collected investigating
one potential cause may not
address other important potential
causes. Thus, several potential
causes need to be studied using the data
collection and analysis process.
Design
Data
Collection
Preparation
Analysis
Interpretation
New Question
Design
Data
Collection
Preparation
Analysis
Interpretation
Iteration 1
Iteration 2
