© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
†After the root causes of a problem are identified,
investigate methods to fix the problem.
Evaluate several approaches to solve the problem. A thorough analysis of
different approaches to eliminate a root cause is a critical part of the
problem solving process.
†The first approach to generate alternate solutions is to
develop a cause and effect diagram. The
team should brainstorm solutions. One alternative is to redesign the part or
the manufacturing process. This approach should eliminate an opportunity for a problem to
recur.
†Communicate closely with the customer. How the root cause is eliminated might impact the customer in
some unforeseen way. Customers should have a chance to input their needs
into the problem
solution.