© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
Slide 162
Elsmar.com --- The
Cove!
8-Disciplines Problem Solving
•What data is available
to indicate changes in the process?
•Does data exist to
document the customer’s problem?
•If the potential cause
is the root cause, how does it explain all we know about the problem?
•What is the likelihood
that each potential cause could explain the
described problem?
•What is the concern that the potential cause is actually occurring?
•What actions have been taken to the potential causes to assure their presence?
Data and Root Causes