© 2004 Cayman Business Systems
Rev: Pre-G3 - Rendered  Thursday, February 12, 2004
Slide 164
Elsmar.com  --- The Cove!
8-Disciplines Problem Solving
Elsmar.com
Errors 1
•Almost all errors are caused by human error.
•Forgetfulness - Sometimes we forget things when we are not concentrating. Example: A person forgets to set his/her alarm clock at night. Safeguard: Establish a routine which includes checking before going to bed.
•Errors due to misunderstanding - Sometimes we make mistakes when we jump to the wrong conclusion before we’re familiar with the situation. Example: A person used to a stick shift pushes the brake petal in an automatic thinking it is the clutch. Safeguards: Training, checking in advance, standardizing work procedures.
•Errors in identification - Sometimes we misjudge a situation because we view it too quickly or are too far away to se it clearly. For example, a $1 bill is mistaken for a $10 bill. Safeguards: Training, attentiveness, vigilance.