© 2004 Cayman Business Systems
Rev: Pre-G3 - Rendered  Thursday, February 12, 2004
Slide 174
Elsmar.com  --- The Cove!
8-Disciplines Problem Solving
Elsmar.com
Process vs. Operation
•Process
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•Operation
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Manufacturing is a network of two structures. Problems Occur When They Disagree!
To obtain the proper base of Shingo’s work, we must adopt the Japanese mind set of manufacturing which differs (Thank GOD) from Frederick W. Taylor.
Japanese view manufacturing as a network consisting of two interrelated structures.
The Process Structure: the flow by which raw materials are converted into finished goods.  Within the process structure, there are four categories to which a process goes through.
The Operation Structure: the actions performed on materials.  Three categories can be occurring within the operation structure. Preparation and After Preparation adjustments, Principal Operations, Marginal Allowances.