© 2004 Cayman Business Systems
Rev: Pre-G3 - Rendered  Thursday, February 12, 2004
Slide 175
Elsmar.com  --- The Cove!
8-Disciplines Problem Solving
Elsmar.com
Operation & Process
•Operation
•Some People Know How to Drive a Car!  Driving is an Operation.
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•Process
•Some People Know How to Repair a Car!  Repairing is a Process.
Most People Know How to Drive a Car!
Abilities and Tasks differs:
Race car driver
Truck Driver
Sunday Driver
Abilities and Task Differ:
Designers
Repairers
Builders