© 2004 Cayman Business Systems
Rev: Pre-G3 - Rendered  Thursday, February 12, 2004
Slide 186
Elsmar.com  --- The Cove!
8-Disciplines Problem Solving
Elsmar.com
Causes of Defects
•Process Defects
–Process Failure
•Operational or Procedure Failures
–Process Error
•Incorrect or Imprecise
•Product Defects
–Incomplete Product
–Substandard Product