© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
Slide 216
Elsmar.com --- The
Cove!
8-Disciplines Problem Solving
•Run Pilot Tests
•Artificially
simulate the solution to allow actual process or field variation.
•Field test the solution using
pilot customer groups.
•Verify
carefully that another problem is not generated by the solution.
•Monitor Results
•Quantify changes in key
indicators.
•Stress the customer / user
evaluation.
Choose, Implement &
Verify Corrective Actions