© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
Slide 217
Elsmar.com --- The
Cove!
8-Disciplines Problem Solving
•Can you list and
measure all of the indicators related to the problem?
•Which of the indicators
are most directly related to the problem? Can you use the
indicators to measure problem severity?
•Can you determine how
often or at what intervals to measure the problem (hourly, shift, daily, weekly, monthly)?
•If there are no changes
to the indicators after taking action, can you determine what to do? Will you need to take cause, action
and verification measures?
•Do all indicators
reflect conclusive resolution?
•Has the team prioritized
the customer / user evaluation after implementation?
•What scientific methods
are being used to verify effectiveness in the short term and to predict the outcome long term?
Confirmation Questions