© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
•Once the root cause(s) have been identified, the team
establishes an action plan on the permanent
actions to be taken. Again, the action plan
includes who will do what by when. The permanent actions are
implemented to solve the problem. The question “Why did this occur?” must be answered.
•Establish ongoing controls on the process to ensure the
process remains in control. Once the
permanent corrective actions are in place, the
ongoing controls will verify the effects of the actions.
•To forecast reduction of the problem, indicators such as
scrap reports, etc., can be used. A
statistical plan will verify the effectiveness of
the actions. A systematic approach involves a plan to establish the facts using data or evidence as a
requirement for making decisions. Data is
obtained by investigations and experiments to
test assumptions. These assumptions are identified by translating the customer concerns into understandable
definitions of what the problem is and relating
these definitions of the problem to product and
processes. These definitions and data are used to verify solutions.